Terms & Privacy Policy

Privacy Policy

Devion Tecnologías Digitales S. de R.L. de C.V., with address at Calle Lacandones #1064, Colonia Palmas San Isidro, Torreón, Coahuila, C.P. 27104, is responsible for the use and protection of your personal data, and in this regard we inform you of the following:

What purposes will we use your personal data for?

The personal data we collect from you will be used for the following purposes that are necessary for the service you request:

  • Provide software products or services requested, including licenses, installation, and custom development.
  • Manage payments and billing for purchased products or services.
  • Provide technical support and free maintenance for a period of 6 to 24 months to users who have invested more than $5,000 MXN in our products or services.
  • Contact the client for follow-up and fulfillment of contractual obligations.

Additionally, we will use your personal information for the following purposes that are not necessary for the requested service, but allow us to provide better service:

  • Conduct occasional market studies to improve our products and services.
  • Conduct occasional user surveys to obtain feedback and improve the software and services offered.

What personal data will we use for these purposes?

To carry out the purposes described in this privacy notice, we will use the following personal data:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Company information (if applicable)
  • Payment information

With whom do we share your personal information and for what purposes?

We inform you that your personal data is shared within and outside the country with the following persons, companies, organizations and authorities other than us, for the following purposes:

Data Recipient Country Purpose
Payment and billing service providers Mexico / International Process payments and issue invoices
Cloud or data storage service providers Mexico / International Host, protect and backup information
Competent authorities Mexico Comply with legal obligations

How can you access, rectify or cancel your personal data, or oppose its use?

You have the right to know what personal data we have about you, what we use it for and the conditions of use we give it (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we eliminate it from our records or databases when you consider that it is not being used in accordance with the principles, duties and obligations provided for in the regulations (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

Phone
866-210-8600
Address

Calle Lacandones #1064, Colonia Palmas San Isidro, Torreón, Coahuila, C.P. 27104

Terms of Service

1. Acceptance of Terms

By accessing and using Devion's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Services Description

Devion provides professional IT solutions including:

  • Web & Mobile App Development
  • UI/UX Design & Branding
  • Digital Marketing Services
  • IT Management Services
  • Cyber Security Solutions
  • Data Tracking & Security

3. Payment Terms

Payment terms are agreed upon contract signing. We offer flexible payment options including installment plans up to 12 months for qualified clients. All payments must be made according to the agreed schedule.

4. Support & Maintenance

Free technical support and maintenance is provided for 6 to 24 months for clients who have invested more than $5,000 MXN in our products or services. Support includes bug fixes, security updates, and technical assistance during business hours.

5. Intellectual Property

All custom software, designs, and solutions developed by Devion remain the intellectual property of the client upon full payment completion. Devion retains the right to use general methodologies and techniques in future projects.

6. Limitation of Liability

Devion's liability is limited to the contract value. We are not responsible for indirect, consequential, or incidental damages. Our services are provided "as is" with industry-standard warranties.

7. Termination

Either party may terminate the agreement with 30 days written notice. Upon termination, all deliverables completed up to the termination date will be provided to the client, and payment for completed work is due.

8. Contact Information

For questions about these terms or our services, please contact us: